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Train medical and dental providers on patient finance program and practice management software. serve as liaison between providers, sales staff and administrative staff.

• Developed all corporate training and marketing materials for medical financial program and practice management software.
• Evaluate client needs and conform policies and procedures to best suit client needs, while staying within legal and operational constraints.
• Communicate with clients to ensure satisfaction with program and provide education to resolve potential conflicts.

Provided training for headquarters executives and professionals in 50 branch offices throughout the country.

• Developed and maintained a series of training manuals and tests, which were used to evaluate the continued employment of the student.
• Conducted several classroom-style training sessions for specific technical functions.
• Created self-study program, which increased productivity by allowing student to study outside of classroom.

Supervised department of 18 service representatives that received all incoming client inquires.

• Reduced client response time from 60 days to one day in just two months.
• Established first-ever comprehensive training program, which resulted in a more productive and efficient staff.

Generated sales leads for major recreational manufacturer. Located and negotiated exhibit areas in trade shows, malls and fairs in tri-state area.

• Selected to travel to other branch locations to hire, train and motivate new managers.
• Consistently increased leads by 46% through effective management techniques.
• Earned Manager of the Year award (1988).

• 18 hours of graduate studies in management and training (1991-1993)
• Bachelor of Science in Marketing (1987)