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Direct all public information and public affairs activities of largest department in state. Manage community and media relations, publications and internal relations. Supervise staff of 15, including information specialists, graphic artists and clerical support.

• Increased placement of news and feature articles in newspapers, magazines and with radio and television stations by 34% in two years.
• Produce monthly newsletters, weekly fact sheets, brochures, public service announcements, videotape programs, displays and radio actualities, which report consistent, up-to-date information on department activities and findings.
• Recommended, developed and host talk show on local radio station, which enhances department's image and increases public awareness and feedback on critical issues.
• Designed program that pairs civic leaders with department officials, resulting in improved communication and understanding.

Wrote and edited all news releases, public service announcements and biweekly newsletter. Wrote and produced radio actualities, public service announcements and video programs.

• Initiated educational program, which emphasized department's high success rate in completing projects on schedule and within budget.
• Worked with state fire and law enforcement agencies to establish Emergency Communication Plan for hazardous material spills.

Managed section that responds to complaints or requests for information from citizens and public officials. Maintained close relations with state and local civic organizations and special interest groups. Wrote news and feature articles.

• Initiated and conducted community educational programs, which provided information about agency activities and how they affect the public.
• Established and maintained large research library, which provided necessary materials for public use.
• Placed more than 250 articles statewide annually, increasing coverage 45%.
• Established new tracking and follow-up system for complaints and requests for information, which led to development of two new programs to address findings and meet citizens' needs.

Wrote news and feature stories, primarily on city government and politics. Promoted to managing editor March 1985. Assisted in directing paper's editorial policy and supervised work of other section editors.

• Earned five Virginia State Newspaper Association Awards, including special recognition for coverage of highly contested local political race, which centered on business and environmental issues.
• Initiated and wrote column highlighting current health-related and environmental issues, which helped educate the public and increase awareness.

• 12 graduate credit hours in organizational behavior (graduate level)

• Bachelor of Arts in Political Science/Journalism